Terms and Conditions

Placing an order and accepting it forms a sales contract under the seller's terms and English law, without affecting your statutory rights.

I ensure all goods are checked for quality and condition before dispatch. If any part of your order is missing or damaged upon receipt, please contact me immediately by emailing traceysithdollsupplies@gmail.com within 3 working days. Claims for missing or damaged items made after 3 days from the delivery date will not be replaced or refunded.

The prices displayed with the items represent the cost of each item and are subject to change without notice.

The shop operates in British Pounds (GBP), and all orders are processed in this currency. Your credit card issuer will determine the final amount in your currency at the time your order is processed.

Please note, the prices in the shop do not include shipping costs.

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DISCOUNTS: Only ONE DISCOUNT CODE may be used PER ORDER. If applicable, free shipping will be automatically applied.

SHIPPING METHODS: I select the most economical shipping method relative to delivery time. In the UK, I use DPD for items over 1kg and EVRI for items under 1kg, in line with the carrier's terms and conditions.

DISPATCH & DELIVERY: Delivery times are approximate and based on working days. I do not ship on Saturdays or Sundays. While I aim to dispatch all items within 2 working days, I am not liable for courier delays.

LOSS OR DAMAGE IN TRANSIT: please inform me immediately upon order receipt by emailing traceysithdollsupplies@gmail.com.

RETURNS: For returns, please use 2nd CLASS SIGNED FOR (ORANGE LABEL). I will refund postage only at this rate.